Frequently Asked Questions | Rhino Roofing and Exteriors

Question 1

Is it legal for a contractor to pay for my deductible?

Accepted Answer

It is against the law and fraudulent for a contractor to offer any form of assistance with your deductible. Avoid doing business with contractors who offer any form of assistance with your deductible. Such offers include credits for placing a sign in your yard or rebates for referrals.

Question 2

Why is the first check I received from my insurance carrier lower than my estimate?

Accepted Answer

Most of the time, the first check you receive will have an amount withheld by your insurance company for what they call 'depreciation'. In order to recover this amount, you must send in a completed invoice from your contractor showing the work that was completed and for what price. Upon receipt of this invoice, your insurance carrier will send a final check to you to be paid to your contractor.

Question 3

If my contractor's estimate is less than what I am being paid by my insurance carrier, do I get to keep the extra money?

Accepted Answer

Because your carrier has withheld an amount for depreciation, upon seeing that you paid your contractor less than what they paid you, your carrier will simply deduct the difference from the remaining check owed to you for the depreciation amount they are withholding.

Question 4

Should I let my contractor speak with my adjuster?

Accepted Answer

Yes. A good contractor and adjuster can work together to make sure that all items needing repair have been accounted for and paid for up front. Many times if the contractor and the adjuster do not talk, the process can slow down and become very painful.

Question 5

Should I show my insurance paperwork to my contractor?

Accepted Answer

The most important thing you can do is find a contractor you trust. The most you should be out of pocket when dealing with an insurance claim is your deductible. A good contractor will review your insurance paperwork with you to help ensure you were paid for everything you should have been. If you don't share your paperwork and your contractor provides an estimate less than the insurance company paid, you do not get to keep the difference.

Question 6

Why did my insurance company withhold a dollar amount for depreciation?

Accepted Answer

Depreciation accounts for the decrease in the value of the property over time due to wear, tear, condition, and obsolescence. A portion of, or all of this amount is typically eligible to be issued to you upon completion of the project and receipt of the completed invoice by your contractor.

Question 7

If my contractor finds repairs that my insurance company did not compensate me for, what should I do?

Accepted Answer

In the event additional insurable repairs are found that were not accounted for by your insurance carrier, your contractor will submit a 'supplement request'. This is a standard procedure whereby your contractor issues documentation for the repairs. Once approved, another check will be issued.

Question 8

Do I have a time limit by which I have to file my insurance claim?

Accepted Answer

This depends on the insurance carrier. Some carriers have a period of six months to a year in which you have to file your claim, and some carriers have no time limitation. You should check with your carrier to know the exact amount of time you have to file your claim.

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FAQ'S